Warranty Policy

What you need to know

Warranty Policy

Thank you for choosing our product. We stand behind the quality of our products and offer a limited warranty to our customers. Please read the following information carefully to understand the terms and conditions of our warranty policy.

Proof of Purchase: To claim your right to limited warranty, please keep the proof of purchase (i.e. the receipt).

Limited Warranty: Our product comes with a limited warranty of 2 years on the device, excluding the battery, motor (1 year), and other consumables. The battery is covered under a separate warranty of 6 months.

Warranty Exclusions: The warranty will be invalid under the following conditions:

  • Breakage of an element of your scooter
  • Oxidation of your scooter
  • Malfunctions due to adjustments made by you and not authorized by our services
  • Puncture of your tires
  • Damage resulting from road accidents
  • Wear and tear of consumable parts
  • Any opening of your scooter or attempt at external repair not authorized by us

We hope that our product meets your expectations and provides you with a satisfactory experience. If you have any questions or concerns regarding our warranty policy, please do not hesitate to contact us.

Questions?

All warranty questions are taken with the purchase place. We don't handle warranty for endusers. 

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